Beyond providing top quality service – which should be a minimum requirement – you can do a lot of little things that inspire loyalty from your customers. Just saying thank you goes a long way.A couple of years ago I ordered a product online from Peter Bowerman – a self-publishing and copywriting expert. When I […]
It’s the Little Things That Count Read More »
When you’re a small business owner, sometimes you can get taken off guard by difficult situations and end up making decisions on the fly that you later regret. Or you may feel backed into a corner and not know how to get out. Case in point: if you live in a small town (and maybe
Use Policies to Keep Yourself Out of Difficult Situations Read More »
There are times when someone looks like a client from hell, acts like a client from hell and sounds like a client from hell. But isn’t. The trick is to know the difference.
Sometimes A Client From Hell Isn’t Read More »
Janet the researcher has tagged me in this blogging game known as the Non-Fiction Interests Meme. She was tagged by Bill West at West in New England who was tagged by Lori Thornton at Smoky Mountain Family Historian blog. And the game continues. What issues/topic interests you most–non-fiction? Business obviously! I’m always reading books about
Tag! I’m It: The Non-Fiction Interests Meme Read More »
This has been an exciting week for me. Yesterday I was speaking at A Women’s Forum on Entrepreneurship in Walkerton Ontario. It was a great group of women and we all had lots of fun. Whether I’m a speaker or a participant, there’s something very invigorating about getting together with other business people. I think
Creating a mission statement for a business, particularly when you are a solo-preneur, seems like a wasted effort for a lot of people. I know when I was first asked to create one as part of a coaching program I was in, I resisted. I didn’t know what to say. It took me weeks to
Get Off Your Butt And Write A Mission Statement Read More »
Whether we are consciously aware of them or not, we all have a core set of personal values that guides our actions. There may be a long list of values that we identify with, but there is a key group, or core values, that truly define us.Values are principles or qualities that are important to
What Do Your Values Have to Do With Your Business? Read More »
Since today is the first Family Day holiday here in Ontario – not to mention my birthday – I’ve decided to give myself the day off. Before I do I thought I’d share a link that may be useful. Over the years I’ve intentionally avoided learning any HTML. I didn’t see the need, plus I
Need Help With the Techie Stuff on Your WordPress Blog? Here’s A Link You’ll Love Read More »
A Blog Carnival is an online blog event that involves several bloggers contributing articles to the host of the Carnival. Like a magazine, a Blog Carnival has contributions around a particular theme. If a blogger you read regularly participates in a Blog Carnival, you may find other bloggers whose content is of interest. I’ve just
Blog Carnivals Are Great Places to Discover New Blogs Read More »
Working from home is great. My commute is across the hall not across town. I don’t have to shovel the driveway first thing if I don’t have plans to go anywhere. Heck, there are days I don’t have to leave the house at all. What’s the down side? There are days I don’t have to
Is Working From Home Wreaking Your Health? Read More »