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Archive for Twitter strategy

Learn How to Manage Your Company’s Use of Twitter from the Phoenix Suns

by Andrea J. Stenberg
June 16th, 2010

Many companies struggle with how to use Twitter effectively within their business. It’s true whether you’re talking about solopreneurs or large corpororations.

The following video is an interview with Jeremy McPeek, V.P. Digital of the Phoenix Suns. He talks about how the Suns are using Twitter and he has some good advice.

When talking about getting followers, he says it takes time. You can’t rush it. You get followers by sending tweets that are relevant to your audience. Reply to people who are talking about your brand or your products. You also need to talk about more than just your products. Let people see behind the scenes into your day. What you does your day look like?

They also engage their audiences through Read More→

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6 Steps to Connecting With the Right People on Twitter

by Andrea J. Stenberg
June 3rd, 2010

Twitter is a wonderful way to stay connected with a wide variety of people, even people you don’t know in the real world. I first learned about Michael Jackson’s death via Twitter, all of the latest plugins for WordPress came from Twitter and I can eavesdrop on some interesting conversations.

But with so many people on Twitter, and the ease of following them, it’s easy to get overwhelmed with noise. If you’re trying to use Twitter for business, this noise seems even louder.

So how do you connect with the right people on Twitter?

  1. Use www.search.twitter.com to find your target customers. Use keywords, hashtags, location or their industry to help find them.
  2. Follow people who look like they fit the bill.
  3. Choose six people and follow them more closely. Check out their blog, LinkedIn profile and any other public web presence they have. Add them to a group or list to follow their Tweets more closely.
  4. Over the next few weeks, promote them. Retweet interesting things they say. Use the @reply to comment on their Tweets or to answer their questions. Promote their blog posts or events. Comment on blog posts. Let your universe know who they are.
  5. Use the #followfriday hashtag to promote these people. But don’t just put them in a list with a bunch of other people. Include a solo Tweet with your thoughts about why they’re interesting. Instead try: @janedoe is the queen of widgets #followfriday her if you want to know about widgets.
  6. Once you’re on their radar, start a personal conversation. Use @replies, then DMs (direct messages) then move onto email or better yet, the phone.

Going from step one to step six can take anywhere from a few weeks to a few months. After all, no matter what anyone tells you, social networking isn’t something you can automate or outsource. You need to put in the time to build relationships.

If this seems like too much work consider this: isn’t it far more productive to focus on a small number of potential customers and truly get to know them rather than having a huge list of hundreds (or thousands) of anonymous people who you don’t know and who don’t know you?

Andrea J. Stenberg

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7 Ways to Use Twitter For Fun & Profit

by Andrea J. Stenberg
September 16th, 2008

The more I use Twitter, the more I have come to rely on it. It’s fast, fun to use and has become an essential business tool. In spite of this, I frequently get questions from people who have heard of Twitter but have never used it. The gist of most of the questions is “what’s the point?”

To answer these questions I thought I’d share what I get out of Twitter.

1. Learn what leaders in my industry are doing

By following the leaders in my industry on Twitter I can see what they’re up to. I learn about teleseminars, blog posts, joint ventures projects they enter into as well as a bit about their personalities.

By keeping on top of what leaders in my industry are doing I can make sure I don’t fall behind or miss any new information. I can see what these people see as important and who they value.

And don’t worry about following people you don’t actually know. One person I follow write “Public service announcement: following me on twitter is not the same as stalking me.”

So follow away.

2. Keep on top of new technology

Several people I follow are using technology very effectively in the marketing and running of their businesses. By checking out links they post to new tools they find useful I can discover new tools for my business without having to do the research and testing myself. This saves me time and keeps me up to date.

3. Getting in touch with future joint venture partners

I’ve noticed it is getting harder to reach people by email (see yesterday’s post & comments if you don’t know what I mean). Contacting people via Twitter can be a useful way to get noticed.

Replying to someone’s Tweet can be a way to get on their radar … assuming your reply is intelligent or humorous. Sending a direct message lets someone know to watch out for an email from you.

In fact, I’ve had at least one VA tell me the best way to reach the person in question was via Twitter.

4. Keep up with your real friends and colleagues

I know a few of the people I follow in real life … or at least virtual life. These are people I talk to, email or do business with. By following them on Twitter I know what they’re up to, what’s new in their life or business. It’s a quick and easy what to stay current with people I don’t see daily.

5. Know what’s happening in the world

As a writer I can’t work with the radio on … it’s too distracting. And since I don’t get in the car every day (where I usually listen to the radio), I don’t always hear what’s happening in the world. That is, until I started following the CBC (Canadian Broadcasting Corporation) on Twitter.

Several times a day they send Tweets with headlines of the day’s news. I can see at a glance what’s going on. Usually the headlines are enough for me, but if I need more information I can just click on the link to read the entire story. No more feeling out of touch.

6. Make world events more personal

Occasionally world events impact someone I’m following on Twitter. The recent hurricanes are a prime example. By reading their Tweets about how current events are affecting them personally makes these events more real. They’re not just interesting or shocking events happening on the news. They are impacting people I “know”.

7. Let people get to know you

Look at all the ways I use Twitter and use them to guide you in making Tweets to your followers. Show off your business knowledge, share new technology you love – or hate, recommend books, people or websites, announce events or new products, comment on how current events are impacting you.

Above all, remember Twitter should be a conversation. So don’t be afraid to “talk” to people you follow on Twitter.

Happy Tweeting.

Andrea J. Stenberg

Have I missed a way to use Twitter? Let me know how you use Twitter by leaving a comment below. If you’re not currently on Twitter why not give it a try? Sign up and start following me to see what it’s all about.

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So You’re On Twitter – Now What?

by Andrea J. Stenberg
July 4th, 2008

A friend recently commented, “I’m on Twitter. Now what? It seems kind of pointless.”

I confess I felt like this at first too. It seemed kind of pointless to be sending out Tweets that no on was reading. I decided to get a strategy.

First I started following Deborah Micek – you’ll remember her from my previous post on Twitter. Next I looked up a couple of top level internet marketers whose work I’ve been following in other ways – newsletters, teleseminars and Facebook.

So now I was following a handful of people. I decided to check out who these people were following. You can do this by clicking on their name in your feed which will take you to their home page. In the right sidebar, click on “following” to be taken to a page of who they follow.

I did this with the people I was following and looked first for names I recognized. I also checked out some of the bios of people I didn’t know and started to follow them as well. As I write this I’m following 40 people.

I kept writing Tweets and soon I noticed that some of the people I was following were following me. Now I’m in a two-way conversation. Even more exciting, a few people I don’t know at all began following me. In a couple of cases, my new followers (that sounds hilarious) found me on Facebook. We’re now Facebook friends and have exchanged some emails and wall posts. This is what they mean by social media.

Twitter also allows you to reply directly to other people’s Tweets. In Twitter, if you start your Tweet with @andreastenberg you send your Tweet directly to my feed, even if I’m not following you.

And not only can I see it, but all of my followers can too. This is how to build your Twitter tribe; by making yourself known and starting conversations. If you have intelligent or witty comments that add to the conversation, you build your presence on Twitter.

Deborah Micek suggests that only one out of six posts be about your business, the rest should be personal. This is the tricky part. How to be personal without being pointless. Do I really care that you’re going for a walk? Not really. Will I care if you saw something amazing on your walk? Maybe. The trick is to write things that allow your followers to get to know you as a person without being trivial. And do it in 140 characters.

Since I’ve only been on Twitter for nine days I’m hardly an expert. But I do confess that I find this particular mode of communication strangely compelling; almost addicting. It’s fun following what other people are doing, and trying to find interesting things of my own to add.

Andrea J. Stenberg

Just getting started on Twitter (or planning to)? You can find me on Twitter at www.twitter.com/andreastenberg.

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