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Archive for building relationships

Of all the social media sites, LinkedIn is probably the most natural fit for baby boomers. It’s more professional and more formal. The rules for using the site are more structured which I think makes it a little easier for us boomers to navigate. But in spite of this, may be aren’t getting the most out of their LinkedIn account. Here are seven ways you should be using LinkedIn.

Help with purchasing decisions

Not too long ago I was trying to decide between two options for some software I was planning on buying. Since I couldn’t think of anyone who had used either piece of software, I turned to my LinkedIn network.

Using the Answers section, I posted a question asking for feedback on these two software programs. Within a day I Read More→

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I’ve heard it time and again; in the past I’ve even said it myself. “How on earth can Twitter help you with networking and marketing? It’s only 140 characters!”

I’m here to tell you, yes, it is possible to build relationships with people 140 characters at a time.  And, yes you can build these relationships even if you are connected to hundreds, if not thousands of people.

The key is the “know, like and trust factor”. If you’ve been reading this blog for a while, you’ve heard me say it before: people like to do business with people they know, like and trust. Twitter helps you do that.

First of all, if you are tweeting regularly (a few times a day at least), people will start to get to know you. If you tweet about things in your personal life, show a personality, share something of yourself, people will get to know who you are not just as a business but as an individual.

And the nice thing about Twitter, is that unlike email, you don’t really have to worry about Tweeting too often. If someone is too busy today, they just won’t read their Twitter feed. Yes, they’ll miss what you have to say today, but that’s okay.

Over time, as people begin to recognize your Twitter avatar, they’ll start connecting your face with what types of things you have to say. If they enjoy your thoughts, your Tweets will jump out from the pack. If they’re using TweetDeck, they may even add your Tweets to a group of their favorites. You’ve moved on from “know” to “like”.

Over time, as they continue to read your Tweets, they’ll become comfortable with what you have to say. They may start looking forward to your Tweets. They’ll start using your tips. They’ll retweet you and #followfriday you. In other words, they’ll begin to trust you.

Once they’ve reached the trust phase, they’ll want more from you. They’ll visit your website, sign up for your newsletter, connect on other social media sites. At this point you can start deepening the relationship and eventually, you may turn them into customers.

And it all starts with 140 characters.

Andrea J. Stenberg

Categories : Marketing Basics
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First thing every morning I open my email, then my web browser, then Word then TweetDeck. The same order every morning. Yes, it’s a tad anal but I don’t even have to look at the screen to switch between applications.

This morning when I opened TweetDeck I found a flurry of retweets (people passing along one of my 140 character messages). Here it is:

tweetdeck-cloning-rt-copy

The thing is, this particular Tweet was written in a moment of frustration at how slowly things were progressing. I didn’t mean it to be profound. Just a little whining to make me feel better, like you might over a cubicle wall or at the water cooler if you worked in a regular office.

While I was surprised at how much this particular Tweet connected with my Twitter and Facebook tribe, it’s not completely out of the blue.

While I do try to offer useful business information to my followers I know that Twitter and other social media conversations can’t be all work and no play.  Building relationships means sharing something of yourself. It means giving people a chance to get to know your personality, not just your business.

Earlier this week I also Tweeted about putting my cell phone through the laundry. That really struck a chord with people. Apparently I’m not the only one to ever accidently put her cell phone through the spin cycle. I got some Tweets that made me smile, plus received some helpful advice.

tweet-cell-phone

This week I also decided it was time to try out a proper RSS reader. I Tweeted about it asking for recommendations and got several replies from people on Twitter and Facebook.

tweet-rss-reader

These and similar Tweets are not strictly business communication. I’m not promoting a new product or even a blog post. They’re virtual small talk. Just like at an in-person networking event, you might pass along a funny joke you heard, complain about washing your cell phone or talk about your next vacation in addition to promoting your business. It’s just a natural part of building relationships with people.

When deciding what to say on Twitter (or Facebook’s “what are you doing”) don’t worry about always having something important or profound to say. Don’t waste people’s time, but don’t be afraid to be human. You never know what part of your life will resonate with others. Anything you can do – or say – in social media that starts a real conversation with individuals is powerful.

Andrea J. Stenberg

What types of comments have had unexpected results for you? Please leave a comment and share your experience. Also, if you’re not already doing so, please join my Twitter Tribe.

twitter

Categories : social media
Comments (4)
Apr
17

Banned From Facebook? Part 2

Posted by: Andrea J. Stenberg | Comments (6)

Table of contents for Banned From Facebook

  1. Banned From Facebook? How To Avoid this Fate
  2. Banned From Facebook? Part 2
  3. Banned From Facebook? Part 3 – Other Things You Should Know

Yesterday I wrote about things you might do that could get you banned from Facebook. The main reasons people seem to be getting banned is not that they are doing specific actions, but they are doing them too much.

So how much is too much?

That’s the rub. There doesn’t appear to be a permanent line in the sand. No ‘if you send X friend requests you’re okay, if you send X plus 1 you’re out’. The line appears to move.

Not only that, there doesn’t appear to be a set protocol Facebook follows to deal with offenders. Some people get warnings and others don’t.

However, it’s not all doom and gloom if you’re using Facebook for marketing. From talking to many people I  have learned some rules of thumb that should keep you out of trouble with the Facebook police.

My first piece of advice is don’t do things on Facebook you wouldn’t do if you were networking in person. If you follow this one piece of advice for every social media site you use, this should keep you out of most types of trouble.

Too many friend requests

When it comes to “too many” it would appear that if you keep the number of friend requests you send out under 20, you should be okay. But remember, if you are sending a personal message with each invitation (and I hope you are) you’re going to have a hard time even hitting 20 in one session.

I suspect that what happens with a lot of people who get banned is they have some event or other promotion happening and suddenly they try to rapidly build their network and cross that invisible line.

You are much better off to be on Facebook three or four times per week and send five or ten quality invitations at a time than to try and do it all at once. As with any networking situation, it takes time to network and build relationships. One hundred friends who know, like and trust you is far better than 1000 who couldn’t pick you out of a lineup. Remember, there are no shortcuts.

Too many identical messages

Another key is personalization. If you write a standard message to send with your invitations and paste it in the message you’re going to get red flagged. That’s what a spammer would do. Go back to the in-person networking analogy. Yes, you may have a standard elevator speech, but I’m sure you don’t repeat it verbatim each time to speak to someone new. You ad lib a little, you alter your message to suit the individual or your mood.

Do the same on Facebook. Instead of pasting in the identical invitation to everyone, type in an individual message for each invitation you send. Yes it takes more time, but it will keep the Facebook police off your back. Plus, it will help you to remember that you’re trying to connect and build relationships with real live people. Put some effort into always treating everyone you meet online as an individual. Trust me, it will pay off over time.

This is also true of writing on other people’s walls. I always try to visit each new friend’s profile to learn more about them. Then I write on their wall. If you copy and paste the same message on every wall post you write, the Facebook police will get you.

But remember, Facebook is about building relationships. If you take a moment to read a new friend’s profile and write a wall post that makes a comment about them or their interests, not only will you avoid that invisible Facebook line, but you’ll be building a deeper relationship with your connections. Focus on quality, not just quantity.

Messages to Groups or Event Attendees

When you create a Facebook group, you can send messages to everyone in the group. But just because you can, doesn’t mean you should. Never mind the Facebook police, think of the members. If you send too many messages you’re going to fill up their inbox and annoy them. Only send messages that add value. And don’t do it too often or they’ll leave the group.

My sources suggest sending messages to your group no more than once a week, and only if you have something of value to say.

For events (such as a teleseminar) you have it even easier. When you create an event in Facebook, make sure people who want to attend have to register off of Facebook. Post a link to your website where they can go to sign up for your email list. Then you can send them regular emails and avoid the whole Facebook issue altogether.

When it comes to groups and events, there’s another danger area – the original invitation. You can send invitations to 100 of your personal friends at a time. What many people do is create a message, paste it in and send it to the first 100 people, then send the identical message to the next 100 and so on.

Whoo whoo whoo … I hear the Facebook police. Make sure you change the message for each 100 people who get your event or group invitation. And if you have several hundred (or thousand) friends, don’t send all your invitations in one day. Spread it out over several days or a couple of weeks.

You join too many groups

This is one case where Facebook’s rules are written. You may only join a maximum of 200 groups. Really? Why would you want to join 200 groups? Unless you are on Facebook full time, how could you possibly have any real connection with anyone in 200 groups? I recently purged my group list to the ones I actually am interested in and have the time to participate in.

Remember earlier where I said not to do anything online you wouldn’t do in person? Well, would you join 200 live networking groups? I don’t think so.

Too many promotional links

I have one friend who does some network marketing on the side. She joined some Facebook groups for network marketers and wrote posts on the walls of these groups with her link included. She wrote four (identical) posts to four groups one week. The next week she wrote four posts (identical to each other but different from the previous week) to four other groups. As she was about to add the 4th wall post in the second week she got a warning from Facebook.

Note, she wasn’t writing on individual’s wall, just on group walls. Additionally, she was only writing in groups dedicated to network marketing. And she only wrote four posts. Four!

The lesson here is to be very careful about posting links anywhere other than your own profile, group, page or event. It doesn’t take much to get you red flagged.

Join me Monday when I post some additional ways you can protect your Facebook connections.

Andrea J. Stenberg

Did I miss anything here? Is there something else you or someone you know has done that got them banned from Facebook? Please leave a comment and share what you know.

Categories : social media
Comments (6)

A great way to grow your business is through volunteering. I can hear you asking, “How is volunteering a marketing activity?” It’s not – entirely. Volunteering is about helping the community, giving something back and feeding your soul.

However, it also gives you a chance to meet new people, people outside your current circle. We all get into a rut, particularly when we’re in business. We don’t have time to socialize and meet new people. We’re so focused on our business that, except for our family, we may only come in contact with clients, colleagues and suppliers.

Volunteering forces you to meet an entirely new group of people. And you are meeting them in a non-threatening way. You’re not trying to sell them something; you’re working together for a common goal. The people you volunteer with have a chance to get to know the real you, before they learn about your business.

As you work together, learning about each other is a natural part of the process. At some point, someone will ask what you do. So tell them. You’re still not selling to them, just answering a question. If this person needs your service, or knows someone who does, they are more likely to consider you because you already have a relationship.

What type of volunteering should you do? If your business provides a service that charities or non-profits need, by all means offer it for free. Accountants often provide a certain amount of pro bono services as part of their professional designation.

However, you don’t need to be providing your professional services for free in order to benefit from volunteering. In fact, it can even be a negative. If you are spending 40 or more hours a week on your business, you may find adding some extra hours doing the same thing as a volunteer too draining.

Instead, try doing something completely different. If you’re a wedding planner, don’t volunteer to organize a charity dinner; try working in the office or helping with publicity. If you’re a bookkeeper, don’t hunker down with the charity’s finances; offer to paint faces at the children’s Christmas party. Doing something completely different gives you a chance to learn new skills and prevents you from burning out.

Where should you volunteer? That’s up to you. The Chamber of Commerce will have a many volunteer opportunities that will introduce you to the business community. Your children’s school may need help in the classroom or with fund raising. Most major diseases have an organization which does fund raising, public awareness campaigns and community support. Pick one that interests you and give them a call. Odds are they will be thrilled to hear from you.

A word of caution: don’t join an organization just for the purpose of increasing sales. If you are working for a cause you don’t believe in, people will sense it. Choose a volunteer activity that has meaning for you. Go in thinking that even if you never get any business from this activity you won’t mind because of the good you are doing in the world.

That’s the end of this 10-part series. Thanks for sticking it out with me. Tomorrow join me for a profile of a successful baby boomer entrepreneur who left a tenured position at a university to start her business. Talk about a leap of faith! After that, watch for my series, “The Biggest Mistakes Businesses Make With Their Websites and How to Avoid Them“.

Andrea J. Stenberg