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Archive for Information Marketing

Yesterday I explained what a podcast is. So how do you use a podcast as a small business marketing tool? Here are some suggestions:

Offer news, updates and insights about your industry. Try interviewing industry experts, particularly ones not from your company. Explain how new technology will impact your customers. Warn them of legislative changes. Let them be the first to know of new trends. Keeping your audience informed about what’s new can position you as a trusted expert and advisor.

Podcasts that offer tips to make your customers’ lives easier or better will always be popular. Think about your customers and what their problems are. If you can provide useful advice to solve those problems they’ll keep listening.

If your product is complicated or difficult to use consider releasing a series of instruction podcasts – particularly video podcasts. Offering podcasts with detailed and easy-to-follow instructions that walk customers through the process and warns them of pitfalls can turn dissatisfied customers into raving fans.

If you can find a popular existing podcast that targets your market, consider advertising on that podcast. Depending on the number of subscribers, the cost of advertising or paying for a review of your product can be significantly cheaper than traditional media.

More importantly, with radio or television you know how many people usually watch a particular show you are advertising on but you don’t know how many people actually were listening at the time your ad ran. With a podcast, the producer can tell you exactly how many people downloaded your particular episode. And unlike traditional ads which are done once your spot has run, your ad will continue to be heard as new people download the podcast.

These are just some of the ways a podcast can be used to promote your business. Tomorrow I’ll tell you how to locate and listen to podcasts if you’ve never done it before.

Andrea J. Stenberg

While those under 40 tend to embrace podcasting whole heartedly, that’s not necessarily true of the baby boomer crowd. In fact, if an informal poll of people I meet at networking events is at all accurate, the majority of baby boomers haven’t venold-guy-with-mp3-player.jpgtured into the world of podcasting at all – in fact, most have never heard of it.

So what is podcasting?

According to Wikipedia (the online encyclopedia), “A podcast is a digital media file, or a related collection of such files, which is distributed over the Internet using syndication feeds for playback on portable media players and personal computers.”

Translation:

All those young people (and increasingly older people as well) walking around with headphones plugged into a little device are using what is known as an iPod (if made by Apple) or some other brand of mp3 player. You probably already know they are used for listening to music. What you may not know is that iPods can be used to listen to other types of audio – and increasingly video. These audios may be billed as an online class (teleclass) or an online radio broadcast or podcast.

Individuals or businesses may create one-time podcasts for download from their website. If they are producing ongoing podcasts they will offer listeners the option to “subscribe” to the podcast via RSS – just like you can subscribe to this blog via the orange RSS subscribe button on the upper left of this page. Subscribers get notified whenever there is new content. They can then download the content to their iPod and listen on the go.

Why should you consider creating a podcast? Three reasons:

  1. Traditional broadcasting by radio or television is very expensive – out of reach to many small businesses. It is also hit and miss – if your target audience isn’t listening when your advertisement runs, you’ve missed them. Additionally, these media formats are rapidly losing market share to online media.
  2. It is becoming increasingly difficult to reach customers by email. Even legitimate email can disappear into forever into the receiver’s spam filter. Podcasts distributed by RSS bypass email entirely.
  3. People are becoming increasingly skeptical of obvious marketing messages. By creating a podcast of useful and entertaining information, you are building trust with your audience. You are giving them a chance to get to know, like and trust you in a very risk-free way. And because podcasts allows listeners to hear your voice, you stop being an anonymous business and become a living, breathing person.

Tomorrow I’ll talk about different ways to use a podcast in your marketing.

Andrea J. Stenberg

Comments (1)

It’s a commonly quoted statistic that more people fear public speaking than death. Now, I suspect that if you put a gun to their heads, the majority of these people would find a way to talk. But it proves a point – speaking in public is a scary proposition. However, if you can overcome this phobia, speaking about your business is a very effective promotion tool.

speaker-drawing.jpgIf your product or service is geared towards businesses, service clubs and business associations are always looking for speakers for their meetings. If your customers are consumers, community groups also need speakers. If you can find a group that includes your target market, this is an ideal way to promote yourself to them.

Like e-zines and blogs, your talk cannot be a thinly disguised sales pitch. You must provide useful and interesting information.

Think about a problem your audience has. Talk about the problem and possible solutions. If you have examples and case studies, use them – make sure you get permission before using someone’s name.

It’s okay to talk about how you would solve the problem … just don’t belabor the point. If the audience feels like they’ve been duped into a sales pitch you’ll lose credibility, not gain it.

When speaking to a group, you have two main objectives. First is building credibility and trust. I’ve said it before – people buy from people they know, like and trust. If you give an informative, interesting talk you will achieve this.

Your main goal however, is to collect contact information. Don’t ever give a talk without getting contacts.

How do you do this? Have a draw or offer a free report. The draw could be for a product or service you offer. If you are offering a free report, make sure it is related to your talk. Just make it more in depth.

When you collect business cards for the draw or free report, tell the audience you will add them to your email list. If they don’t want to be on the list, ask them to write “no email” on the back of their card before putting it in the basket. This is a quick and easy way to build your email list, and keep your name in front of your audience.

Make absolutely sure you honour the no-email requests. If you anger a member of this group you will lose credibility with the entire group.

What if you’re not a good speaker?

Like any skill, you need practice to get better. A great way to gain experience is with Toastmasters. This international organization has helped thousands of people become better speakers by offering a friendly and supportive environment for people to practice speaking. And remember, you don’t have to start as the keynote speaker at an international conference. Starting small at a local networking group gets you name out there.

Try teaching

There is no better way to establish yourself as an expert than to teach. If you are teaching a course, you must be an expert. Regardless of your background or business, you can probably find a place to teach.

Check out your local community college. They are often looking for instructors – and not just for credit courses. Colleges and school boards often offer evening adult education courses for everything from belly dancing to home decorating to computers for beginners.

Check out the course calendars and approach the school about teaching. If they don’t offer a course you can teach, propose one. You’ll get free publicity when they promote the course. An added benefit – you’ll get paid.

Next I’ll talk about getting free publicity by using press releases.

Andrea J. Stenberg

Blogs are everywhere; you can find millions on the web – from a teen’s online diary, to women chronicling struggles with infertility, to computer geeks talking about the latest techno toy.

old-guy-at-computer-smaller.jpgBut can a blog be used as a marketing tool? Until recently I was unconvinced. I saw blogs as a self-publishing medium for kids or as a marketing tool for the tech market. I didn’t see how they could help a business, particularly my business.

Then a couple of things caught my eye. First, I came across Yaro Starak’s Blog Profit’s Blueprint. In this free report, Yaro – a blogger from Australia – talks about how to make money from a blog. In fact, Yaro recently announced that he made over $10,000 in one month – directly from his blog! That sure made me sit up and take notice.

Around the same time, Robert Middleton announced a teleclass on blogging – The Secrets of Attracting More Business Through Blogging. Robert is a well-respected marketing expert and I’ve purchased other products from him in the past. I was curious and purchased the teleclass.

I spent a week listening (and re-listening) to The Secrets of Attracting More Business Through Blogging recording and reading Blog Profits Blueprint. And I was blown away! They convinced me I was missing out on a very powerful marketing tool.

What makes a blog so powerful?

First, it goes back to the rule of seven. If your blog provides great content that your readers find useful, they’ll keep coming back. The more they read, the more they will get to know, like and trust you. By the time they become a regular reader of your blog, you have become a trusted advisor, almost a friend.

Not only that, blogs allow readers to comment on what you write. This makes blogs more of a conversation than a one-way marketing channel. An exciting post may attract many comments; even begin a conversation between readers. Your blog becomes a community, not just an online brochure – as many websites are.

These comments from other readers also help build trust. When a new reader shows up to your blog these comments become a form of social proof. It lets new readers know that other people are regular visitors to your site and like what you have to say. It encourages them to stay and read what you’ve written.

Blogs also give you an advantage with search engine ranking. Blogs can be updated easily and regularly and search engines give high marks to sites that frequently have new content.

Now, your regular website can also be updated regularly – daily even. However, for many people changing the content on their website is difficult. If you need to call your tech guy each time you want to add something to your website it costs you time and money. Most blogs however, can be set up so you can make new posts by email. Write a new post, email it to the blog and voila! There’s your new post. No need for any outside help.

As you can see, I’ve jumped into the blogging pool with both feet. If you’re thinking about trying it yourself, what’s your next step? I highly recommend Yaro Starak’s Blog Profit’s Blueprint. First, it’s free so you’re only out the time it takes to read it. Second, at 55 pages, it is very comprehensive. If you’re thinking about adding a blog to your marketing mix, I guarantee what Yaro has to say will intrigue you.

Next, consider Robert Middleton’s teleclass The Secrets of Attracting More Business Through Blogging. It’s only $29 and is very informative. It focuses on how a blog can be a powerful way to attract customers to your business.

Andrea J. Stenberg

Tomorrow I’ll be giving you another way to build trust and attract new clients – through public speaking.

Remember “the rule of seven” from Part 5? It says a prospect needs to see your marketing message seven times before becoming a customer. What it’s really saying is you need to build trust before you can make the sales pitch.

notebook-medium.jpgA great way to build trust is by offering a free report or white paper. Also called a guide or e-book, this free report should tell readers how to solve a problem they are having.

The report needn’t be long – 5 to 7 pages works fine. If you can say it in two pages, even better. They key is to provide useful information that helps the reader. The purpose of the free report – from your point of view – is to prove to your prospects that you are knowledgeable, trustworthy and are worth their hard-earned dollars.

Start with a problem your clients have – that you can solve – and make it as real and ugly as possible. This is not the time to be abstract. Make the reader feel the pain of the problem. Get detailed. Think worst case scenario. Scare the pants off the reader.

For example, if you sell systems for backing up computers, show the cost of not backing up. Tell the story of a small company that failed to back-up their system before disaster struck. Describe their panic when they realized all their accounting records for the year were gone. Talk about the overtime they put in recreating their records. List the fines they paid for being late with their taxes. Make it ugly!

Once the reader is convinced that the problem is real, and not taking action will be painful and costly, give the solution. Don’t just jump in with a sales pitch for your company. Outline a variety of solutions, along with their benefits and drawbacks. Make the final solution the one that you offer.

Now’s the time to make your pitch – why your product or service will best solve their problem. Keep it simple. You’ve spent two or more pages building trust. Don’t blow it by giving the hard sell. If you’ve written the report properly the reader will easily be convinced that your solution is the best. There’s no need to hit them over the head.

What is the key to using free reports as a marketing tool? Collecting contact information. Never – ever – give out your free report without collecting contact information. It can be an e-mail address, a mailing address, a phone number – preferably all three.

A simple way to do this is from your website. Offer the free report as a bonus when they sign-up for your e-zine. This way, not only do they get your report, but they’ve given you permission to keep in touch.

You can also send the report by mail, follow up with a sales letter and then a phone call. The key is to use the free report as a stepping stone for creating an ongoing conversation with your prospect.

Tomorrow I’ll talk about how a blog can help you market your business.

Andrea J. Stenberg

Want to create a free report for your business but aren’t sure where to begin? I can help.

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